Comments on: “American Express Travel” Misdirects, Strands U.S. Intel Employee in China http://blog.chineseoutpost.com/2006/04/13/american-express-travel-misdirects-strands-us-intel-employee-in-china/ An American who taught in China in 1993-94 returns for a visit in 2006 with his native Chinese wife and their two pre-schoolers. Sat, 05 Jun 2010 07:10:53 -0400 http://wordpress.org/?v=2.9.2 hourly 1 By: evans http://blog.chineseoutpost.com/2006/04/13/american-express-travel-misdirects-strands-us-intel-employee-in-china/comment-page-1/#comment-26048 evans Mon, 05 May 2008 06:49:54 +0000 http://blog.chineseoutpost.com/2006/04/13/american-express-travel-misdirects-strands-us-intel-employee-in-china/#comment-26048 I worked for American Express as a travel agent at the time this story hit the internet. I had the access so I looked up his reservation. He'd had multiple recaps and at least 6 copies of his itinerary emailed to him at various times. Please don't say this is American Express's fault. If the traveler can't be arsed to pay attention to which city they ask for, or even know how to spell what they're asking for, a travel agent can't be expected to psychically know they asked for the wrong city. Mr Nelson was the documented caller in every contact with American Express in the planning process, beginning about 2 weeks before he left the US, so he had plenty of time to notice Taiwan was spelled wrong and get it sorted. "Nelson and other business travelers shouldn’t have to stop and wonder whether their next scheduled flight will erroneously land them in Timbuktu. Or Taiyuan." Actually, yes they should. If traveling is part of their job, then they should treat it as seriously as the rest of their job description. I worked for American Express as a travel agent at the time this story hit the internet. I had the access so I looked up his reservation. He’d had multiple recaps and at least 6 copies of his itinerary emailed to him at various times.

Please don’t say this is American Express’s fault. If the traveler can’t be arsed to pay attention to which city they ask for, or even know how to spell what they’re asking for, a travel agent can’t be expected to psychically know they asked for the wrong city. Mr Nelson was the documented caller in every contact with American Express in the planning process, beginning about 2 weeks before he left the US, so he had plenty of time to notice Taiwan was spelled wrong and get it sorted.

“Nelson and other business travelers shouldn’t have to stop and wonder whether their next scheduled flight will erroneously land them in Timbuktu. Or Taiyuan.”

Actually, yes they should. If traveling is part of their job, then they should treat it as seriously as the rest of their job description.

]]> By: Mark Baker http://blog.chineseoutpost.com/2006/04/13/american-express-travel-misdirects-strands-us-intel-employee-in-china/comment-page-1/#comment-31 Mark Baker Mon, 24 Apr 2006 19:16:50 +0000 http://blog.chineseoutpost.com/2006/04/13/american-express-travel-misdirects-strands-us-intel-employee-in-china/#comment-31 No, I didn't send it to them. Something more poignant about leaving it here for them to find it, I suppose. Thanks, Mark No, I didn’t send it to them.

Something more poignant about leaving it here for them to find it, I suppose.

Thanks,

Mark

]]> By: tominlititz http://blog.chineseoutpost.com/2006/04/13/american-express-travel-misdirects-strands-us-intel-employee-in-china/comment-page-1/#comment-30 tominlititz Mon, 24 Apr 2006 16:08:49 +0000 http://blog.chineseoutpost.com/2006/04/13/american-express-travel-misdirects-strands-us-intel-employee-in-china/#comment-30 Hi Mr Baker: I am curious. Did you actually send this letter to American Express? Keep the posts coming! Thank you! Hi Mr Baker:

I am curious. Did you actually send this letter to American Express?

Keep the posts coming! Thank you!

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